The internet wasn't well known in 1995, to the point where we could rely on it for providing support. The only way to connect computers across distances, was over phone lines with a modem. Bulletin boards were a pretty common thing in those days. It occurred to me that creating one might provide a way to disseminate information and chat with reps in the field.
I submitted a proposal to develop one, using a BBS software product that had a graphical interface and supported both Macs and PC's. After figuring out the software and spending under $25,000 to buy all the equipment and software. I populated chat areas wiith photos of the products they were intended for, had a library of software drivers and technical docs, and more. The field loved it. Support loved it. We were finally all connected. However, IT found out about it and made me take it down, so they could replace it with Lotus Notes. The worst piece of NON productivity softwaer I've ever used, at least the Mac version was.